FAQ cat

Delivery

In this area you will find frequently asked questions regarding the delivery of orders.

  • Do you offer next day delivery? View Answer
    No, we do not currently offer Next Day Delivery.
  • How do I track my delivery? View Answer
    Click on the ‘Account’ icon in the navigation bar and you will be taken to all orders and their status. In the options column alongside the order, you will see the status ‘view shipment’. Select this option and you will be taken to an overview of the order page.  Within this page, you will see the tracking number and if you click on this number, it will direct you to the website of the carrier where you are able to track your delivery.

     

  • Can you deliver to an address other than my usual delivery address? View Answer
    We can only deliver to the registered delivery address on your account.
  • What is your returns policy? View Answer
    This is detailed in our standard trading Terms and Conditions which is at the bottom of each screen, just click on the Terms and Conditions. This is also shown on the back of all invoices.
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