FAQ cat

General

In this area you will find frequently asked questions regarding general customer queries

  • How do I gain access to the site? View Answer
    www.lorealsalonorders.com is available for the use of all L’Oréal Professional Products Division customers (L’Oréal Professional, Redken, Pureology, Kérastase, Shu Uemura, Mizani, Matrix and Essie- Professional Application). To request access to the site to enable you to place on-line orders you should select the ‘request access link’ and complete the relevant fields on the form and submit. A confirmation e-mail will be sent confirming that your account is active on the site and you can start ordering immediately. 
  • How do I log in? View Answer
    On receipt of your e-mail confirmation, enter your 10 digit customer account number and the password provided in the e-mail. We advise that when you log in, you change the password to one that suits you and is easier to remember. See FAQ regarding forgotten passwords for more information. When logging in, it is essential that you read and accept the Terms and Conditions.
  • What do I do if I have forgotten my password? View Answer
    Click the 'forgotten password' link on the homepage, enter your account number and we will email you a new password. The e-mail will be sent to the registered e-mail address. 
  • Are my personal details secure? View Answer
    TBC
  • How do I log out completely? View Answer
    Simply click on the ‘Log Out’ box next to your account number at the top of the screen.
  • I still can't find an answer - contact L'Oreal View Answer
    If you have a question that is not answered by the FAQ's or within the product descriptions, then please feel free to do the following:

    • For an order question, please contact your Rep (their number is in the L'Oreal directory, on your account page)
    • For a product related technical question, please contact the technical advice line relevant to your brand (their number is in the L'Oreal directory, on your account page)
    • For a question about the website, please use the Contact Us button at the bottom of the page to send an email, or call customer service on 0161 777 XXXX
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