FAQ cat

Order

In this area you will find frequently asked questions regarding the ordering process.

  • How do I place an order? View Answer
    Once you have signed into your account/branch, select the relevant division you wish to order from. Select the appropriate family and chose the quantity required by either typing in the number or using the + or - buttons. Always remember to click ‘update basket ‘after each family.  When a product has been selected and added to your basket, this product will be highlighted. The basket icon in the top right hand corner will update and show the number of units that are in the basket. Once you have completed your order click on the basket icon, review your order and amend if necessary, add a purchase order number if required in the relevant field (this will be shown on your invoice), proceed to confirm order. At this point, if you have qualified for any promotional items, you will be taken to a screen with a choice of items that you have qualified for.  Once the promotional items have been selected, you will be taken to the final screen to review the order and click on ‘continue to check out’. At this point, if you would like a printed copy of the order, you can select here.  The final screen is to confirm free shipping and once you have selected ‘proceed to confirm order’ then the order is processed and you will receive an e-mail confirmation with the order number. At this stage the order is complete and cannot be cancelled.
  • What are the pack sizes of the products? View Answer
    All pack sizes are noted within the site under each product name.  When selecting the appropriate product the quantity drop down reflects the quantities that you need to order in.
  • How do I track my order? View Answer
    Click on the ‘Account’ icon in the navigation bar and you will be taken to your dashboard. Click on ‘my orders’; if your order has just been placed then the status will show as ‘pending’. Once the order has been released from the website, the order will show as ‘processing’. This will change to ‘partially complete’ or ‘complete’ once your order has been picked and dispatched.
  • How do I cancel or change my order? View Answer
    Once your order has been confirmed, no changes or cancellations can be made on the site so please ensure that you are happy with your order before confirming.  If you place your order within office working hours 08:30 – 18:00, then you may be able to cancel your order by calling Customer Care, but there is no guarantee as it will depend on the status of the order. Please ensure that when telephoning Customer Care, you have your order number and account number ready.
  • What if an item is out of stock? View Answer
    If an item is out of stock this will be displayed on the site with ‘out of stock’ against the product. You will be unable to order this item. If an item has a status of ‘low stock’, you are able to order and we will do our upmost to fulfil the order but the status is a warning so that you are aware that there is a risk to this product not being received.
  • Is there a minimum order value? View Answer
    Yes the minimum orders are in line with our standard Terms and Conditions of sale and are currently : -

    L’Oréal Professional UK £50, ROI €90

    Kérastase  UK £200, ROI €280

    Redken  UK £100, ROI €140

    PureOlogy UK £100, ROI €140

    ShuUmera UK £200, ROI €280

    Mizani UK £50, ROI €90

    Matrix UK £50, ROI €90

    Essie UK £50, ROI €60

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